Do you ship to all over the world?

Yes, we cooperate with the world’s leading cargo companies such as DHL, UPS, FedEx, and we send our traditional Turkish products to the whole world.

In how many days are shipments delivered?

It is delivered within 1-5 business days depending on your region.

Do you have express delivery?

Yes, we send all our shipments as express cargo, so we deliver all our orders fresh and fast to our valued customers.

How much are the shipping charges?

Shipping costs vary depending on your region and the weight of the products you purchase. After adding the products, you want to buy to your cart, you can proceed to the payment step and see the shipping fee. At the payment step, the shipping fee is automatically calculated by the system.

Where do you ship from?

We make all our shipments from Istanbul, Turkey. We supply all the products you buy fresh from the Grand Bazaar and deliver them to our valued customers as soon as possible.

Is it possible to track shipment?

Yes, it is possible, your cargo tracking number will be sent to you by e-mail immediately after your order is shipped.

Can I cancel my order?

Yes, you can cancel your order until 24 after placing your order if it has not been delivered to the cargo.

Can I change my address after placing an order?

Yes, you can change the address if you contact us before your order is shipped.

How can I contact you?

You can contact us from the live section of our site, via WhatsApp, or via our email address. We will be happy to support you.

What should I do if my package is damaged or lost?

If your package is damaged or lost during transportation, you can contact us as soon as possible from our contact numbers. We will contact the cargo companies in this regard and provide you with all the support.

What are Taxes and Duties?

Depending on your country’s customs policies, you may be charged customs duty before or during delivery. The amount you pay when you complete your order does not include taxes. Buyers are responsible for these taxes, as these are taxes that countries impose on their own citizens.